Refund and Cancellation Policy

Effective date: 10 July 2026  ·  Applies to purchases made on synapgameverse.com.

This policy explains how cancellations and refunds work for paid plans on SynapGameVerse, a product of SynaptechVerse LLP, Pune, Maharashtra, India ("we", "us", "our"). It forms part of our Terms and Conditions. Nothing in this policy limits your statutory rights under the Consumer Protection Act, 2019.

1. What You Are Buying

• SynapGameVerse sells digital subscriptions (currently "Pro" and "Pro Max") that unlock unlimited play and additional features for a fixed period. There are no physical goods, so nothing is shipped and no shipping charges apply.
• Current prices, plan inclusions and billing periods are always displayed inside the app at the point of purchase, in Indian Rupees (INR), inclusive of applicable taxes unless stated otherwise.
• SynaptechVerse LLP is registered under GST. Prices include GST where applicable, and a GST tax invoice for your purchase is available on request to [email protected].
• Payments are collected securely through Razorpay and support UPI, debit and credit cards, and net banking. We never see or store your payment instrument details.
• Access to your paid plan is activated immediately after successful payment. If your plan is not active within a few minutes of payment, contact us (Section 6) and we will fix it or refund you in full.

2. Cancellation

• Subscriptions do not renew automatically unless automatic renewal is expressly offered and you expressly authorise it (for example UPI Autopay). With manual renewal, there is nothing to cancel: your paid access simply ends at the end of the period you purchased, and your account continues on the free tier.
• If automatic renewal is enabled on your plan, you may cancel it at any time before the next billing date from your profile or by emailing us. Cancellation stops future charges; the current period remains active until it expires.
• Organisation (school or institution) plans are cancelled as per the terms agreed at onboarding, or with written notice to us before the next billing period.

3. Refunds

You are eligible for a full refund when:

• First purchase, within 7 days: you request a refund within 7 days of your first purchase of a subscription plan. We may decline this refund only if the plan has already been used substantially (more than 10 paid-tier game sessions) during those 7 days.
• Technical failure: you paid but the plan was not activated, or a verified technical fault on our side prevented you from using the paid features, and we could not fix it within a reasonable time.
• Duplicate or erroneous charge: you were charged more than once for the same purchase, or charged an incorrect amount. The excess is refunded in full.
• Failed payment where money was debited: if a payment fails but money was debited from your account, the amount is automatically reversed by the payment gateway or your bank, typically within 5 to 7 business days. If it is not, contact us with the transaction reference and we will pursue it with Razorpay.

Refunds are generally not available for:

• renewal periods after the 7-day window, or any period that has been substantially used;
• the unused remainder of a partially elapsed subscription period (except where required by law or in the technical-failure cases above);
• coins, badges and other virtual items, which have no monetary value and are never sold separately;
• discounted or promotional purchases where the offer terms stated they are non-refundable, to the extent permitted by law.

4. How to Request a Refund

1. Email [email protected] from your registered email address (or, for organisation plans, from the administrator's registered email).
2. Include: the account username or email, the date of payment, the amount, and the payment reference or transaction ID (shown in your payment confirmation and in your UPI or bank app).
3. Briefly describe the reason for the request.

We acknowledge refund requests within 48 hours and decide them within 7 business days of receiving the required details.

5. Refund Method and Timeline

• Approved refunds are made to the original payment method (the same UPI account, card or bank account) through Razorpay. We do not refund in cash or to a different instrument.
• We initiate approved refunds within 7 business days of approval. After we initiate a refund, banks and card networks typically credit it within 5 to 10 business days; UPI refunds are usually faster.
• When your paid plan is refunded, the corresponding paid access is revoked and your account returns to the free tier. Your scores, coins and progress are not affected.

6. Organisation Plans

Trials for organisations are free and require no payment details, so no refund is involved: if you do not purchase after the trial, accounts simply move to the free tier. Refunds on invoiced organisation plans, where applicable, follow the terms agreed at onboarding and this policy.

7. Contact and Grievances

8. Changes to This Policy

We may update this policy from time to time. The "Effective date" above reflects the latest revision. The policy in force at the time of your purchase applies to that purchase.