Delete Your Account and Data

Effective date: 20 July 2026  ·  Applies to the SynapGameVerse app and synapgameverse.com.

SynapGameVerse is a product of SynaptechVerse LLP, Pune, Maharashtra, India ("we", "us", "our"). This page explains exactly how to ask us to delete your account and the data attached to it, what we delete, and the little we are legally required to keep.

1. How to Request Deletion

Choose whichever is easier. Both routes delete the same data.

1. Email us (available to everyone). Send an email to [email protected] from the email address registered on the account, with the subject "Delete my account". Please include the name on the account so we can find it. Sending from the registered address is how we confirm the request is really yours.
2. From inside the app. Open Profile (the person icon in the top right) and use the Contact us / Feedback and Support option to raise a deletion request. Tell us you want your account deleted and we will action it.

We confirm by email once the deletion is done. If we cannot verify that the request comes from the account holder, we will ask you one follow-up question rather than delete the wrong account.

2. School and Care-Home Accounts

Student and resident accounts are created and administered by the school or care home that provisioned them. If you are a parent, student or resident, please ask that institution's administrator to remove the account, or email us and we will coordinate with them. The institution is the data controller for those accounts.

3. What Gets Deleted

When your account is deleted, we permanently remove:

• Your profile: name, email address, username, avatar, date of birth (if you provided it), and city/state.
• Your gameplay data: all scores, coins, badges, streaks, leaderboard entries and performance history.
• Your workout log: every recorded set, repetition and session duration.
• Your plans and preferences, including saved plans and language settings.
• Your login sessions, so every signed-in device is signed out.
• Any feedback, ratings and support tickets you submitted, together with our replies.

4. Data We Never Had

There is nothing to delete here, because we never collected it in the first place:

• Camera video and images. The camera is processed entirely on your own device. Your video is never recorded, never uploaded and never stored on our servers. Only your game score leaves your device.
• Biometric templates. Body-position landmarks are computed on your device, used to play the game in real time, and discarded immediately. They are never transmitted or stored.
• Payment instrument details. Card and UPI details are handled entirely by our payment provider. We never see or store them.

5. What We Must Keep, and For How Long

Indian law requires us to retain a small amount of information even after your account is gone:

• Financial records of completed purchases (invoice number, amount, tax, date and payment reference). We are required to keep these under the Goods and Services Tax and income-tax rules, for up to eight (8) years from the end of the relevant financial year. Wherever possible these records are kept dissociated from your deleted profile and are used only for statutory accounting, audit and tax purposes. They are never used to contact you or to rebuild your account.
• Basic security and audit logs that record that a deletion took place, kept for up to 12 months so we can prove we honoured your request and defend against abuse.

Nothing else is retained.

6. How Long It Takes

• We action deletion requests within 30 days of verifying them, and usually much sooner.
• Deletion is permanent and cannot be undone. Your scores, streaks, badges and history cannot be restored afterwards, so please export or note anything you want to keep first.
• Deleting your account does not automatically refund an active subscription. If you believe you are owed a refund, see our Refund and Cancellation Policy before you delete.
• Backups are rotated on a rolling schedule and any residual copies are overwritten within 90 days.

7. Deleting Some Data Without Closing Your Account

If you would rather keep your account but remove specific information (for example your date of birth or city), you can edit or clear those fields yourself in Profile → Profile Settings, or email us and we will remove them for you.

8. Contact

SynaptechVerse LLP
Office No. 503, CTS No. 5764, Survey No. 35, The Work Club, Pimpri, Pune, Maharashtra, India 411018
Email: [email protected]

For how we handle data generally, see our Privacy Policy.